Contact us

Contact Us

We're always happy to hear from you! Whether you have a question about your order, need help with sizing, or want to say hello, we're here for you.

📩 Email Support

For any inquiries, please email us at:
📧 gt.shop729@gmail.com

We aim to respond within 24–48 business hours.

💬 Chat Support (AI Assistant)

Need quick help? Use our AI-powered assistant (powered by ChatGPT) available on our website to get instant answers about:

• Order tracking

• Shipping info

• Product questions

• Return & refund policy

For order-specific questions or urgent concerns, please get in touch with us via email.

🕒 Support Hours

Our team is available during the following hours:
Monday – Friday: 9:00 AM – 5:00 PM (EST)
Closed on weekends and public holidays.

📦 For Order Inquiries

When contacting us about an order, please include:

• Your order number

• The email address used during checkout

• A brief description of the issue

This helps us resolve your request faster.

Thank you for choosing Urban Threads — your support means the world to us.